Glossary of Technical Terms

This glossary has been cobbled together out of a number of other corporate glossaries, for your convenience. Strange references may appear.

24/7 Live Support
Chat in real time with a support technician or the phone or online 24/7.

24/7 Network Monitoring
Our network technicians work 24 hours a day, 7 days a week monitoring the web severs containing your web site, ensuring that your site is always running and never offline.

99.9% Uptime Guarantee
Because of our 24/7 Network Monitoring, we can guarantee that your web site will be up and running 99.99% of the time. This means your views can always view your site day or night.

Ad Server
An ad server allows you to place rotating banner advertisements on your website, manage your advertising clients, and to collect statistics on banner views and "click throughs."

Advanced Templates
Advanced Templates are 1000+ pre-built professional-grade templates that just require customization. Most include Flash features or are full Flash templates. (Macromedia Flash MX is required to edit Flash.)

Access to Log Files
Log Files are stats that keep track of what pages and areas of your site that users are visiting. Using Web Stats and the Log Manager you can download, view, manage and delete your log files.

Appointment Scheduler
The Appointment Scheduler allows you or your customers to schedule appointments online.

ASP (Active Server Pages)
Microsoft Active Server Page (ASP) is a server-side scripting technology that can be used to create dynamic and interactive Web applications. An ASP page is an HTML page that contains server-side scripts that are processed by a web server before being sent to the user's browser. You can combine ASP with Extensible Markup Language (XML) and Hypertext Markup Language (HTML) to create powerful interactive Web sites. ASP is a feature of the Microsoft Internet Information Server. Since the server-side script is building a regular HTML page, it can be served to almost any browser. An ASP file can be created by including a script written in VBScript or JScript in an HTML file.

When you are out of the office, or on vacation, auto-responders are set to send outgoing messages to everyone who emails you during your absence.

Catch-All Address
One of the true joys of owning your own domain name is that any emails that come to the domain are sent to you, or filtered away from you. This means it is entirely possible to have,, etc. In this way, different email addresses can be given out to different parties for different reasons - they all come to you!

Abbreviation for "Common Gateway Interface". A protocol that allows a Web page to run a program on a Web server, CGI scripts define how the Web server and programs send information back and forth. Forms, counters, and guest books are common examples of CGI programs. CGI programs are special applications that allow a web site to have specific functions programmed. For a Small or Medium Size Business an online enquiry form that emails a visitor's request to them is a valuable automated tool (i.e. form mail cgi program). There are thousands of free and commercially available CGIs on the internet that a web developer can make use of for a business requirement. The availability of a CGI-BIN allows them to implement these on the shared hosting system.

ColdFusion is a complete Web application server for developing and delivering scalable e-business applications. ColdFusion files are indicated by the file extension ".cfm". Note that the following tags are disabled for security reasons: CFADMINSECURITY, CFCONTENT, CFDIRECTORY, CFEXECUTE, CFFILE, CFOBJECT, CFREGISTRY. Cold Fusion supports databases such as Microsoft Access, FoxPro, dBase, and Paradox. ColdFusion MX provides the user with the ability to build and deploy powerful web applications and web services with far less training time and fewer lines of code than ASP or PHP.

Database Manager
Database Manager is a web based MySQL client that allows you to create and manipulate a maximum of two MySQL databases. Database Manager is designed for advanced users. Knowledge of relational databases and SQL is required in order to use this Database Manager efficiently. Database Manager is best used for creating databases and tables. For populating a database, you should consider using a script (PHP, ColdFusion) or CGI. Database Manager builds SQL statements from the various options that you select. This is the reason for the "Build SQL Query" button. Viewing the Query gives you an opportunity to review the query before running it. Clicking the "Run SQL Query" button submits the query to the SQL server.

Disk Storage
Refers to the amount of space reserved for you website on a server in megabytes.

Disk Usage Meter
The Disk Usage function reports the disk space usage of your website. It provides a listing of each directory and the amount of space used. The report is in plain text and can be cut and pasted for printing.

Domain Name Based Email
EMAIL FOR LIFE: By establishing a personal/business email (, you will have an email address that is permanent as long as you keep your domain name. No matter how often you change your ISP, you'll never have to change your email address again! UNIQUE: A personal or business email address adds credibility and helps to promote you and/or your business. Are you currently using a free email service like Hotmail or Yahoo! Mail? You should reconsider! MEMORABLE: is much easier to remember than PROMOTE YOUR DOMAIN: Every time you send or receive an email, you are promoting your domain name/website for free.

Domain Name Registration
The process of acquiring a domain name and having it registered with a government-approved registrar is known as Domain Name Registration. In order to use a domain name, it must be registered with a registrar. Domain names can be transfered from one registrar to another. Since a registrar has financial interest in maintaining a full and active registry, it can be sometimes difficult to release a domain name from the source registrar.

Email Defense
Anti-spam, anti-virus and all troubles destined for your computer, via email, are considered part of general email defense.

EasyLiveChat is a browser-based application that was developed as a customer support tool to provide live chat support for website owners. Through EasyLiveChat, an Internet communication portal is created between visiting customers and site owners.

Having a storefront on the Web allows you to offer your products to anyone, anywhere, anytime. EasyStoreMaker allows the ability to create a secure on-line store in just minutes. NOTE: EasyStoreMaker does not support real-time credit card processing. The EasyStoreMaker Pro edition does support real-time credit card processing.

EasyStoreMaker Pro
EasyStoreMaker Pro enables the user to create a secure on-line store, which processes credit card transactions in real time. EasyStoreMaker PRO is an easy step-by-step e-store building process using a wizard style interface. Payment can be made by credit card, COD or check. Features include: ability to organize products by catalog, online credit card authentication and billing, which will support the E-xact payment gateway.

File Manager
The File Manager function allows you to take full control of your website files. It is a safe alternative to full shell access for sophisticated users. You can copy, move, delete, rename and edit files, create and remove directories, change file permissions and upload files from your local computer to the server. File Manager is best used to manipulate files that have been previously uploaded to your website. To upload more than one file at a time, an FTP client is generally more efficient.

File Transfer
The amount of data that can be transmitted to visitors of your site. The bigger your website is and the amount of visitors you plan to have to your site will determine how much data is transferred.

Form Mail
The FormMail script is a universal form to an email gateway. This enables a user to setup a web feedback form on their website.

FrontPage 2002 Extensions
A set of server-side applications that enable the incorporation of advanced features without having to write the complex server-side programs typically required. Microsoft FrontPage is a desktop computer application that is purchased by non-programmers to develop their web sites. Since this application is intended to be easy to use and does not require programming knowledge, it has many functions built into that the non-programmer is not aware of (this functionality is controlled by FrontPage extensions). In order to maintain ease of use for the licensee, the shared hosting system must support the FP extensions (the shared hosting system supports FP extensions). Small and Medium size businesses who use FP to design their web site (instead of hiring a web developer) look for a hosting system that supports this application.

FTP Access
FTP is an Internet standard for transferring files over the Internet. FTP programs and utilities are used to upload and download web pages, graphics, and other files from your hard drive to a remote server which allows FTP access.

Hit Counter
Counts and records "hits" made to your site. Any request made to the server which is logged is considered a "hit". The requests can be for any resource: HTML pages, graphic images, audio files, cgi scripts, etc. Each valid line in the server log is counted as a hit. This number represents the total number of requests that were made to the server during the specified report period.

Image Library
Fully indexed library of 10,000+ free .jpegs, .gifs, vector animations, buttons and transparent web ready images that will enhance any site.

Image Property Editor
Customize the properties of your images in a fast, easy to use WYSIWYG "click-and-drag" format.

JSP (Java Server Pages)
Java Server Pages (JSP) technology provides a simplified, fast way to create dynamic web content. JSP technology enables rapid development of web-based applications that are server and platform independent. Java is a universal programming method (it will allow a web site to be applicable to all computer operating systems). Often web developers program web sites that cannot be viewed by Linux/Unix, Macintosh and other systems, however, with Java implementations, a web site is applicable to everyone. Java Web Developers look to a hosting system to support JSP technology.

Log Management
The Log Manager allows you to obtain raw server logs about your site activity and traffic. You can view and/or delete, print, download, and date your log files. You may disable logging altogether to conserve your disk space. Your server logs can also be downloaded for use with other statistics packages. You can use the Web Stats function to analyze and view your log files in an easy-to-read, graphical display. While Log Manager allows you to manage your log files and view them in their raw state, Web Stats makes them human readable.

MS Access
A Microsoft database-like program. Compatible with ASP scripting Microsoft Access is not a true database, it is closer to a spreadsheet application (i.e. it is a flat file implementation whereas a database is dynamic). Microsoft Access does not support database standards like multiple connections (multiple visitors querying it at the same time). Microsoft Access would be suitable for basic requirements like a small directory or a recipe book, situations where there is not an expectation of high traffic/requests to the Microsoft Access file.

MS-SQL (Microsoft SQL) Extensive database programming capabilities built on Web standards. Rich XML and Internet standard support give you the ability to store and retrieve data in XML format easily with built-in stored procedures. You can also use XML to insert, update and delete data easily.

Multiple T3 Connections on Diverse Backbones
A leased-line connection to the Internet which can transfer data at 44.736 Mbps. It is used mainly by ISPs (Internet Service Providers) connecting to the Internet backbone. A T3 line contains 672 individual channels, each of which can transfer data at 64 Kbps. T3 lines are also called DS3 lines.

Is an open source database program and a popular language for adding, accessing, and processing data in a database. MySQL is noted mainly for its speed, reliability, and flexibility. MySQL is a free "open source" database, equivalent in speed and functionality to Microsoft SQL (without the licensing costs). A database is a powerful solution for building a dynamic web solution (i.e. information can be stored in a database and referenced easily rather than programming the data line by line in HTML). A common database application would be an online catalogue.

Practical Extraction and Report Language, Perl is a programming language designed for processing text. It allows for the submission and retrieval of data to and from a database that can be used on both a UNIX and NT platform. PERL files commonly end with a ".pl" extension. Perl is a powerful scripting language used by web developers to control and implement functionality on a web site. Web developers often look for this capability in a hosting service (most commonly for working with databases).

A server-side scripting language. The PHP commands, which are embedded in the web page's HTML, are executed on the web server to generate dynamic HTML pages. PHP is a powerful and popular scripting language used by developers to create web sites that have increased functionality. PHP is commonly used with databases to deliver data to web pages and store data fro the web site.

Plug-In Web Forms
Collect information from your site visitors by providing a place for comment and feedback submissions or to request additional company information.

Plug-In Events Page
Tell your site visitors which events you can be found at or inform them of events you are hosting such as seminars.

RealAudio/Video Streams
A client-server software system and file format(s) by Real Networks that allows Internet users to play audio and/or video-based multimedia content in real-time as they are being downloaded (called "streaming media"), instead of the user having to download the complete file before being able to play it.

RGB and HSB Color Codes
This allows you the flexibility to maintain the corporate look and feel of any pre-existing branding or use specific colours you create.

Search Engines
Your name is your identity. Promote your domain with a personalized, easy-to-remember email address (

Secure Server (SSL)
Abbreviation for "Secure Sockets Layer". SSL is a transaction security standard that provides data encryption, server authentication, and message integrity. SSL is usually used on sites that accept credit card numbers or other private information. The SSL Manager application will help you set up SSL security for your web site. A URL that begins with "https" indicates that an SSL connection will be used. SSL enables secure communications between a server and a browser. Its main use is to provide privacy and authentication.

Site Add-Ons
Site Add-Ons are add-ins to your website that allow you to quickly and easily add cool content and interactive features to your site. Examples include: date & time stamp, page counter, flash, guest book, and maps.

Support for Real Time Credit Card Processing
Does your site require credit card transactions? Domain Direct Advanced Hosting websites support real time credit card processing, secure transactions and more!

Web Stats
Provides you useful web site statistics generated in HTML format. Web stats are generated from log files available via Log Manager. They are a graphical representation of raw data. Marketing, Sales and Operations need to evaluate the success of their web initiatives. To do this they need statistics, the shared hosting system provides web logging in conjunction with Web Stats, allowing the analysis of the web site. Web Stats provide numerical statistics and graphical charting of the activity on the web site, allowing a business to determine visitor activity. i.e. when visitors most commonly visit, what pages interest visitors the most, how many visitors, where the visitors are coming from. Through analysis companies can even determine where visitors are not utilizing web site information (an indication perhaps to revise those web pages).

Your personalized email address can be accessed world-wide through DocuWeb webmail. You can send and receive email from any Internet connection. You'll also be able to manage your messages using Microsoft Outlook, Eudora or other desktop email program you currently use.

Website Checker
The Website Checker function allows you to view the structure of your website, check your pages for broken links, list links pointing to external sites, view your website images, get a run-down of problems sorted by author, locate pages that may be slow to download, show new and old pages, give pages that have no title and show links that are not checked.

Website Creation Tool
The Website Wizard is a robust tool that allows you to quickly create a professional looking website with no knowledge of HTML. Your website can have up to nine pages and can be customized to meet your needs.

Website Promotion Wizard
The Web Site Promote Wizard function allows you to promote your site by automatically sending promotion material to the top search engines.